A family owned company, headquartered in San Diego, Caster Properties, Inc, operates 42 self storage facilities throughout California under the A-1 Self Storage brand. Brian Caster, President and CEO of Caster Properties stated, “Adding the convenience of on-site self service at our facilities has become a bona fide competitive advantage. We are making it very easy for customers to do business with us, we’re always open.”
Using self service kiosks does not mean a compromise in the level of customer service; to the contrary, it results in a higher level of convenience and customer satisfaction. A-1 call center agents greet kiosk users proactively and are available to provide real-time customer care using the VOIP phone built into the kiosk. Soon, kiosk users and A-1 agents will be able to not only talk with each other; they will be able to see each other using the Live! Megan Plus service which includes a two-way video option. At stores with kiosks, A-1 has been able to close their office two days a week and still rent units while the office is closed.
“Caster Properties has been a customer of ours for several years and they are consistently looking for new ways to improve the level of convenience & service they offer their customers. They have been a driving force behind many of the new enhancements we have made to our products. We are very happy to see that their investment in our self service solutions is paying handsome dividends,” said Robert A. Chiti, President and CEO at OpenTech. “Our strategy is to offer solutions that make a material impact on the economics of operating a self storage business, A-1’s accomplishments are proof we are on the right path” added Chiti.
About OpenTech Alliance, Inc.
A pioneer in self service technology, OpenTech Alliance is the leading developer of innovative rental solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour sales & service convenience through a complete line of INSOMNIAC™ Self Serve Kiosks. Today, the innovation continues with a full range of self service rental solutions that include the INSOMNIAC Live! Call Center, INSOMNIAC Online Rental applications (web & mobile), INSOMNIAC ILock Security System and INSOMNIAC LiveAgent! software products through the industries first and only Self Storage Cloud. OpenTech products increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
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