Yet many business people still regard talking to the media as a fate worse than death. First, they try “no comment,” which is an ill advised technique in any situation. But, if the company has to talk, they often march out the company mouthpiece (either an in-house or hired public relations person) to be the lightning rod. No question there is risk involved. But there’s plenty of upside, too, even in times of crisis—if you’re prepared.
Preparation and experience might even convince you of what I hold to be true: being proactive with the media—including trade press that covers your industry—has great potential in enhancing your image and position in the minds of crucial audiences, such as customers and prospects. Done well, it can be much more powerful than paid advertising.
After many years of covering news, and now years preparing executives to deal with reporters, I’ve found there are 10 solid rules to help guide you.
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