Now a kiosk supporter, the storage icon finds himself a true believer of self-service automation. Holsinger’s company recently ordered seven (7) additional INSOMNIAC™ Kiosks to revamp U Store It Self Storage Centers throughout Texas and Arkansas in addition to Spring Creek Self Storage, a new state-of-the-art facility in Laramie Wyoming. It took time for Holsinger to warm up to a concept that was once feared to depersonalize the customer experience, overcomplicate business operations or replace the human touch.
“Closed signs can be frustrating to many, and are slowly becoming obsolete at a lot of businesses today. The kiosk is simply an extension of office hours and creates a better consumer experience,” stated Holsinger. Storage rental and service procedures are the kind of processes that once established can take years to break, so Holsinger didn’t try to break his values on high-touch personalized service onsite. Still, with more and more storage customers doing business at off peak hours, his clients desired a facility that was open to do business even when their office was closed.
“The kiosk was the most cost effective way to accomplish that,” said Holsinger. Several other paybacks weighed into the decision of buying the kiosks. “There is a competitive advantage when facing a younger generation who is used to using self service automation. The kiosk will generate newfound rentals and enable my clients to hold rate increases to a minimum,” added Holsinger.
“As more and more management companies continue to embrace technology, more and more of their clients will find that they are making their self-storage property more convenient so more people will store with them. No doubt this is just a start, we are happy to see experts in the industry, like Mel, leverage our technology and adopt the benefits of self-service,” said Robert Chiti, President and CEO at OpenTech.
About OpenTech Alliance, Inc.
Celebrating a Decade of Service to Self-Storage, OpenTech provides solutions that connect storage owners with tenants. Through the development of a complete line of automated Kiosks and Call Center services, the INSOMNIAC brand has become synonymous with self-storage. The company offers a wide-range of self-storage rental solutions that increase revenues and improves customer convenience while decreasing operating costs and workload. A place to find reliable, around-the-clock support is what OpenTech has come to be for thousands of self-storage owners world-wide. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at 602-749-9370.
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