“For years, attempting to convert reservations to rentals from our website was challenging,” said Bill Hilker, Owner of I-Deal Self Storage a facility in Brooktondale, New York. “The reservation follow up process was time consuming, costly, and we received little response from our internet visitors. We needed a more effective way of converting traffic at our website to real revenue and immediate occupancy.”
“Earlier this year we decided to install OpenTech’s INSOMNIAC Online rental service on our website. It integrates seamlessly with our SiteLink Web software system as does our kiosk and is co-branded to look just like our website. Now we are giving our website visitors what they really want and they are responding very favorably. Since going live in mid January, we have taken 103 rentals on our website.” Bill continued.
Following the product launch of INSOMNIAC Online in 2012, OpenTech has been busy enabling self storage operators representing hundreds of facilities with the ability to rent storage units and process customer payments through OpenTech’s Self Storage Cloud service directly from the storage facility website and mobile site – something even the biggest self storage operators in the industry cannot do.
The INSOMNIAC Online service is very comprehensive and being enhanced continuously. It offers tenant insurance, e-mails the executed lease, issues a gate code, offers special pricing, is PCI compliant, and can even verify the identity of the online renter, as an added safeguard. “Helping consumers rent units themselves without a manager present is not a simple task, if you want to do it right. We have made all the mistakes and know where the potholes are at, so we are excited to put that experience to use on the Internet. “We’re investing significant dollars into some very exciting new developments for INSOMNIAC Online, so stay tuned,” said Robert A. Chiti, President and CEO of OpenTech.
To learn more about how INSOMNIAC Online can put you ahead of your competitors and rent more units, visit the OpenTech website or call (800) 275-9548
About OpenTech Alliance, Inc
A pioneer in self service technology, OpenTech Alliance is the leading developer of innovative rental solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour sales & service convenience through a complete line of INSOMNIAC™ Self Service Kiosks. Today, the innovation continues with a full range of self storage rental solutions that include the INSOMNIAC Live! Call Center, INSOMNIAC Online Rental applications (web & mobile), INSOMNIAC ILock Security System and INSOMNIAC LiveAgent! software products through the industries first and only Self Storage Cloud. OpenTech products increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
