“We are excited about reaching this goal considering we stood at 10,000 customers just a little more than a year ago,” said Markus Hecker, SiteLink’s COO. “Such growth reflects how quickly customers are embracing technology and why they select SiteLink to lower the cost of owning software and avoid the high cost of bundled services.”
In the past 18 months, SiteLink’s automatic live updates have delivered more feedback
from customers and more critical features than ever before. New features like CRM 2.0 and the industry’s best customer service have been a SiteLink hallmark.
“New customer service tools including ticketing systems, VoiP phone equipment and surveys following every email and phone call have led to a 94% approval rating of our support department,” said Eric Lewis, SiteLink’s customer service director.
“Web Edition’s rate management, reporting and lead tracking have transformed our operation,” said Steve Wilson, President of Hide-Away Storage. “Web Edition’s CRM features help us to win the battle of converting leads to rentals and make the difference between winning and losing a sale.”
Owners save with Web Edition because they have a choice in partner vendors such as call centers and credit card processors. SiteLink does not bundle or lock owners into single service providers. Owners shop for the lowest rate and best service instead.
SiteLink delivers as it continually adds more partner vendors, raising the level of integration and increasing profits for owners. Storage operators are beginning to understand the added cost of bundled, all-in-one services and recognize the value in choosing from competing partners such as credit card processors and call centers.
About SiteLink
With more than 11,000 installations worldwide, SiteLink is one of the industry’s most popular software programs. Quality service, updates and user-friendly design make Web Edition a favorite of single- and multi-store operators alike. Enterprise-level features are an integral part of more than 70 of the top 100 operators who run Web Edition today. Regular, automatic updates deliver integrations with technology partners like RPOST, INSOMNIAC and DocuSign. Web Edition is highly scalable and easy to deploy. SiteLink does not bundle services and lowers operating costs by giving owners a choice in partners like web designers and credit card processors. At no additional charge, Web Edition integrates with platforms like smart phones, websites, call centers and marketing services and central mail providers. Powerful features like revenue management, built-in CRM, email and text messaging grow revenue and lower the cost of owning software.
Please contact Chris Pennington at (919) 865-0789 x1 or chris(dot)pennington(at)sitelink(dot)com and visit sitelink.com for more information.
]]>