The facility does not have a traditional office or on-site staff; it has an Automated Rental Center with an on-site, INSOMNIAC self service kiosk. The kiosk offers two-way video customer assistance, as well as the ability to rent units and process payments. Access into the facility is controlled by PTI Security’s “StorLogix” access control system. The system allows current tenants to enter the property and unlock their units thru the external keypad. The on-site technology is complemented by a team of roving property managers and the customer service representatives who are located at the company’s headquarters.
“This is our third property with ILocks. We feel the technology offers us a cost savings, an added level of security, and increased customer convenience,” stated Jefferson Shreve, Storage Express President.
The facility is the first of its kind in North America and may likely be a preferred model of many self storage developers in the future. OpenTech Alliance President and CEO, Robert A. Chiti, attended the ribbon cutting ceremony and exclaimed, “Some self storage operators fear change, not Storage Express, they are constantly searching for new ways to deliver a more convenient and safe storage solution to their customers. Their model is very disruptive to the old school way of doing things, and if they ever decide to move into the larger markets, they will give the big guys a run for their money!”The INSOMNIAC ILocks are wireless, battery-operated, individual unit door locks that provide a simple way to secure vacant units, automate the over-locking process, and add a unique level of protection for self storage tenants. The locking system which is manufactured by PTI Security, and distributed by OpenTech Alliance, integrates seamlessly with the StorLogix system, allowing the locks to automatically engage and disengage when a tenant keys in their access code at the gate keypad.
Storage Express is headquartered in Bloomington, IN and owns a portfolio of 75 self storage facilities located across the Midwest. This fully-automated, drive-thru facility provides customers and their belongings protection from rain, snow, and extreme temps while loading and unloading their belongings. Storage Express offers the latest and greatest tenant security technology, access control features and a 24-Hour Automated Rental Center. Storage spaces range in size from a 5’x 10′ to 12’x 40′.
About OpenTech Alliance, Inc:
OpenTech Alliance, Inc: A pioneer in self service technology, OpenTech Alliance is the leading developer of innovative rental solutions for the self storage industry. Their trail was blazed by offering facilities 24 hour sales & service convenience through a complete line of INSOMNIAC™ Self Serve Kiosks. Today, the innovation continues with a full range of self storage rental solutions that include the INSOMNIAC Live! Call Center, INSOMNIAC Online Rental applications (web & mobile), INSOMNIAC ILock Security System and INSOMNIAC LiveAgent! software products through the industries first and only Self Storage Cloud. OpenTech products increase revenues, reduce operating costs and improve customer convenience for self storage businesses. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
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