• November 19, 2024

MSM Exclusives

MSM Exclusives

Kate Zabriskie

cactus

19 Jun, 2024

Embracing The Cactus: A Guide To Navigating Thorny Conversations

“I don’t like confrontation, but I’m tired of his abuse. He signed me up for another committee without asking.”

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expectation vs reality

13 Oct, 2023

Mind the Gap: When Customer Expectations & Reality Collide

“I don’t understand. This hotel has no restaurant, no concierge, and no valet. It’s not at all what I expected. The place had no standards.”

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