• December 24, 2024

MSM Exclusives

MSM Exclusives

Kerri Fivecoat-Campbell

employee retention

20 Oct, 2024

Avoiding Turnover: Six Ways To Retain Employees

When Carol Mixon, president of SkilCheck, Inc., in Tucson, Ariz., is having issues with a manager, she talks to the employee and then typically...

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woman with many phones

26 Aug, 2024

Phone Tag: Deciding If You Need A Call Center & How To Choose One

Imagine preparing to move and needing to rent a self-storage facility. While researching self-storage facilities, you see an online ad for one near...

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self-storage management software

22 Aug, 2024

Facility Management Software: Which Is right for your business?

The self-storage industry may have been slow to implement technology—some facilities didn’t even have websites until the past few years—but since...

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branded promotional items

16 Jul, 2024

Gains From Giveaways: The Value Of Promotional Swag

Branded marketing materials: Some people call it “swag,” others call it “tchotchkes,” but whatever name is used, marketing professionals say it could...

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Hiring Online

12 Jun, 2024

The Digital Divide: Hiring, Onboarding, and Training Online

A decade to two ago, managers from Universal Storage Group in Atlanta, Ga., let their feet do the walking when a hiring opportunity presented itself....

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online reviews

20 May, 2024

Managing Online Reviews: The Good, The Bad & The Ugly

Online reviews have the power to make or break a business. Good ones can bring in new customers, while bad ones can deter them – and thanks to...

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self storage call center

23 Apr, 2024

Leaving Money On The Line: Do You Need A Call Center?

Imagine preparing to move and needing to rent a self-storage facility. While researching self-storage facilities, you see an online ad for one near...

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Self Storage Associations

9 Apr, 2024

The Benefits of Working With State Associations

Helen Keller is quoted as saying, “Alone we can do so little; together we can do so much.” That’s the spirit leaders at State self-storage...

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Self Storage Management

7 Mar, 2024

5 Steps To help Develop Leadership Skills in your Managers & employees

Pictured above is MSM's Manager of the Year, Jenny Rodrigues Of ‘Ohana Self Storage. Read more about Jenny here! The main goal of a self-storage...

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self storage asset class

5 Mar, 2024

Know Your ABCs: Factors That Determine Self-Storage Asset Class

The self-storage industry has exploded in the past two decades. As the industry has grown, the types of self-storage facilities have evolved as well.

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Greens Storage

20 Feb, 2024

2023 Green Facility Of The Year: Greens Storage – Escondido, CA

California is well-known for its strict environmental regulations, and those regulations can be arduous to navigate. Dr. Rajesh Kadakia, CEO of...

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Mr. B Self Storage

20 Feb, 2024

2023 International Facility Of The Year: Mr.[B] – Costa Rica

Constructing self-storage in different countries is a challenge, but Mr.[B]’s Self Storage makes it look easy. Frederico Rolz, CEO, finds the process...

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self storage development

2 Jan, 2024

Development Delusions: Five Misconceptions About Self-Storage

Self-storage development has taken on a life of its own, particularly after the Great Recession. Gone are the days when a mom-and-pop operator could...

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facility data

27 Dec, 2023

Understanding Facility Data: Don't Leave Money on the Table!

Imagine going into your doctor’s office and hearing medical jargon when they are giving you test results. Instead of asking questions, you simply get...

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23 Aug, 2023

Ancillary Income Is Much More Than Pennies In The Bank

Many times, when self-storage owners and operators think of ancillary income, they may be thinking about earning a few hundred dollars more per year...

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15 Aug, 2023

Pre-Planning & Managing Disasters To Minimize Loss And Stress

Fires, floods, hurricanes, burglaries and finding hazardous chemicals in storage units are just some of the disasters you may have – or will...

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self storage temperature control

17 Jul, 2023

Temperature Control vs. Climate Control

If you asked a self-storage owner 40 years ago about temperature or climate control, they likely would have looked at you like you had dropped in...

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3 Jul, 2023

The Latest In Self Storage Pest Control

Self-storage owners and managers know pest control is essential as an infestation of rodents or insects can spread quickly, not only damaging...

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self storage sales

25 Jun, 2023

10 Ways to Take Advantage of the Storage Summer Spike

Summer is to self-storage what Christmas is to retailers—an opportunity to ensure your income is showing the most profit before the end of the year,...

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self storage discounts

20 Jun, 2023

10 Pitfalls of Self Storage Rental Rate Discounts

Does it make sense to offer rental rate discounts? That is the question every self-storage operator faces at different times. During the past few...

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7 Feb, 2023

Make The Grade: Dos and Don’ts Of Marketing To Students

Summer means backyard barbeques, swimming pools, and vacations. For self-storage facilities located in college towns, or within the three- to...

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1 May, 2019

Fair Assessments: How To Appeal Property Taxes

Studies have shown that property taxes are the most hated taxes in America. Why? There might be several reasons, including the question of why we...

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Oakley Self Storage

2 Dec, 2018

2018 New Facility Winner: Oakley Self Storage, Oakley, California

Many self-storage developers have a hard time pushing the idea of self-storage through cities these days, but that wasn’t the case with Oakley Self...

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firearms self storage

30 Jun, 2018

Firearms: Gun Storage Becomes A Unique Specialty Niche

While the national debate over gun laws and safety continues, the fact remains that a large percentage of Americans own guns. Per a study conducted...

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self storage development

1 Oct, 2016

Self-Storage Developers Face New Costs And Issues

New self-storage facility developers have generally had luck moving their projects from the industrial and warehouse zones areas of many cities, but...

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