• December 17, 2024

MSM Exclusives

MSM Exclusives

self-storage sprinkler system

11 Dec, 2024

Make It Rain: Automatic Sprinklers At Storage Facilities

Fires in self-storage facilities can have a devastating effect on contents and buildings. In...

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Jason Koonin Bluebird Self Storage

25 Nov, 2024

Northern Exposure: Jason Koonin Banks On Canadian Self-Storage

“My story is kind of boring,” laughs Jason Koonin, pulling no punches as he sits down for this...

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workplace violence

13 Nov, 2024

Plan For Prevention:  Reducing The Risk Of Workplace Violence

When a disgruntled employee opened fire at a small Philadelphia-area business earlier this year,...

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employee retention

20 Oct, 2024

Avoiding Turnover: Six Ways To Retain Employees

When Carol Mixon, president of SkilCheck, Inc., in Tucson, Ariz., is having issues with a manager,...

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Bluebird Self Storage

16 Oct, 2024

Bluebird of Happiness: What Makes this Self-Storage Company Soar

The bluebird is often associated with happiness and harmony. This feathered friend is viewed as a...

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self storage manager

18 Jul, 2024

Using Listening to Increase Presence and Evolve Your Leadership

Being present in today’s world is more difficult than it has ever been before. Everyone is...

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cactus

19 Jun, 2024

Embracing The Cactus: A Guide To Navigating Thorny Conversations

“I don’t like confrontation, but I’m tired of his abuse. He signed me up for another committee...

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Hiring Online

12 Jun, 2024

The Digital Divide: Hiring, Onboarding, and Training Online

A decade to two ago, managers from Universal Storage Group in Atlanta, Ga., let their feet do the...

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online reviews

20 May, 2024

Managing Online Reviews: The Good, The Bad & The Ugly

Online reviews have the power to make or break a business. Good ones can bring in new customers,...

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self storage customer service

3 May, 2024

How Customer Service Impacts Self-Storage Retention Rates

It is important to be aware of the role of customer service in enhancing self-storage facility...

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self storage call center

23 Apr, 2024

Leaving Money On The Line: Do You Need A Call Center?

Imagine preparing to move and needing to rent a self-storage facility. While researching...

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StorBox Self Storage

9 Apr, 2024

Groundbreaking Development: StorBox Self Storage – Pasadena, CA

With a retro flare and lighting reminiscent of the neon signs of the 1950s, StorBox Self Storage...

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Self Storage Management

7 Mar, 2024

5 Steps To help Develop Leadership Skills in your Managers & employees

Pictured above is MSM's Manager of the Year, Jenny Rodrigues Of ‘Ohana Self Storage. Read more...

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self storage rate hikes

31 Jan, 2024

Aggressive Rate Hikes 3: Without Data, We’re Just Rolling The Dice

By now, you have the background on REIT rate hikes, and you’ve seen what happened when we...

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self storage rates

24 Jan, 2024

Aggressive Rate Hikes 2: We Tried it. Here's What Happened.

The REITs new pricing strategy – lowering web rates and then implementing dramatic increases just a...

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storage rate hikes

17 Jan, 2024

Aggressive Rate Hikes Part 1: How These Strategies Can Harm The Self-Storage Industry

The self storage industry is in a precarious position and it all has to do with pricing and...

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setting goals

29 Dec, 2023

New Year's Resolution Goals: From Dream To Reality

It’s January, and hopes are high for the new year. Goals are set, enthusiasm is high, and it’s...

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expectation vs reality

13 Oct, 2023

Mind the Gap: When Customer Expectations & Reality Collide

“I don’t understand. This hotel has no restaurant, no concierge, and no valet. It’s not at all what...

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15 Aug, 2023

Should On-Site Managers Have Dogs On Their Properties?

I have to start out by saying….I love dogs! I can’t remember a time in my life that I didn’t have...

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9 Jun, 2023

The Self Storage Data Sharing Dilemma

It can be stated without hyperbole that the quality of data in the self-storage industry is...

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employee turnover

8 Jun, 2023

Job Culture: 3 Ways to Reduce Turnover

Having the specific skills for a particular job is important, but even the most qualified job...

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Boxwell Team

6 Jun, 2023

Be Small & Nimble for Optimal Growth

When I set out to start my company, I knew it was important to choose the right mix of employees....

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18 Mar, 2023

Kings Of Customer Service: 2022 Managers Of The Year

Many businesses live by the notion that “the customer is king” and strive to provide exceptional...

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21 Feb, 2023

StoragePRO® Management is the first management company to join Everbrite’s Top Operator Program

Rancho Cordova, CA, January 20, 2023 – Everbrite Coatings, the manufacturer of the industry’s most...

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3 Jan, 2023

Look Who’s Talking – Kraig Haviland, co-founder of Haviland Storage Services

Within the self-storage industry, many of the most successful operators live by the notion that...

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3 Jan, 2023

Leveling The Playing Field: The Evolution Of StoragePRO Management®

Though it’s not always immediately apparent, evolution is all around us. The items we use are...

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31 May, 2022

Pulse On Performance: Are Your Operational Goals On Track?

It’s a great time to be in the self-storage industry, isn’t it? It is also a great time to check...

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31 May, 2022

Focus On Commercial Tenants: Adding Profits To The Bottom Line

The self-storage industry has developed dozens of specialty products over the past decades to add...

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3 May, 2022

Going Once, Going Twice... Are Live Auctions Fading Away?

The writing has been on the wall—at least on the walls of the internet for several years. Most...

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29 Sep, 2021

Cyber Connections: Effective Networking In A Virtual World

With the shift to our new virtual world, you have probably found it more difficult to build and...

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