• April 24, 2025

MSM Exclusives

MSM Exclusives

3 Jan, 2023

Look Who’s Talking – Kraig Haviland, co-founder of Haviland Storage Services

Within the self-storage industry, many of the most successful operators live by the notion that...

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3 Jan, 2023

Leveling The Playing Field: The Evolution Of StoragePRO Management®

Though it’s not always immediately apparent, evolution is all around us. The items we use are...

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31 May, 2022

Pulse On Performance: Are Your Operational Goals On Track?

It’s a great time to be in the self-storage industry, isn’t it? It is also a great time to check...

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31 May, 2022

Focus On Commercial Tenants: Adding Profits To The Bottom Line

The self-storage industry has developed dozens of specialty products over the past decades to add...

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3 May, 2022

Going Once, Going Twice... Are Live Auctions Fading Away?

The writing has been on the wall—at least on the walls of the internet for several years. Most...

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29 Sep, 2021

Cyber Connections: Effective Networking In A Virtual World

With the shift to our new virtual world, you have probably found it more difficult to build and...

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9 Sep, 2021

Spotting Impaired Workers: Employers Tackle Costly Drug Misuse

The employee’s request had a certain degree of logic. He had just received a prescription for...

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14 Jun, 2021

Workplace Violence: How to Reduce the Risk of Tragedy

It’s a nightmare scenario that haunts every business owner: A troubled individual’s simmering...

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1 Apr, 2021

A Decade Of Growth: The Ascent Of Storage Asset Management

On May 20, 2020, Storage Asset Management (SAM), the largest privately owned third-party...

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24 Mar, 2021

Look Who’s Talking – Ann Parham, CEO and President of Joshua Management

By Erica Shatzer In March, no one could have predicted that COVID-19 would be an ongoing issue and...

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24 Mar, 2021

Look Who’s Talking – M. Anne Ballard, president of training, marketing, and developmental services, Universal Storage Group

By Erica Shatzer The year is 2020, and self-storage facilities built during the development cycle...

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24 Mar, 2021

Technology And The Manager

By Andy Kelly, Principal and Broker of A B Kelly Realty, LLC (Self Storage and Commercial Property...

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26 Jan, 2021

Managing Employees During the Covid Crisis

As businesses suffer, including self-storage operations, there are some inevitable questions that...

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19 Jan, 2021

Bring On The Perks! Creating An Attractive Benefits Package

According to the U.S. Bureau of Labor Statistics, the unemployment rate fell from 3.8 percent in...

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12 Jan, 2021

Starting Out Strong: Five Magic Questions You Must Ask

I’m talking about our telephone and walk-in greeting process and the questions and command of the...

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1 Nov, 2019

Make Room For Awesome!

StorQuest’s Philosophy For Business And Life Over two and a half decades ago, William “Bill”...

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27 May, 2019

A Cut Above - The 2019 Managers Of The Year

Similar to star triathletes, the best self-storage managers have the necessary skills to conquer...

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20 Mar, 2019

Hire Right!

Recruiting And Retaining Managers Hiring an employee can either be the best move your company has...

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1 Mar, 2019

Donald Jones, owner/president, Donald Jones Consulting & Service, LLC

Within the self-storage industry, the notion that you only have one chance to make a first...

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1 Nov, 2018

Top 10 Customer Complaints

Handling Issues With Finesse No one likes getting customer complaints, but, let’s face it, even...

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1 Oct, 2018

The "Creepy Tenant Dude" Syndrome

What’s A Self-Storage Manager To Do? As odd as these stories have become, the solution to the type...

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1 Oct, 2018

Pink Slip Panic

10 Tips For De-Hiring Managers There are two things that are pretty certain in the job world: The...

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1 Oct, 2018

Checks For Success

Advice For Conducting Property Visits By Bobby L. Hickman Frequent, thorough property visits to...

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1 Oct, 2018

What It’s Worth?

Determining The Real Value Of A Property Operating a self-storage business also means owning a...

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1 Sep, 2018

Clear The Table!

Putting Profits Back Into Your Pockets By Kerri Fivecoat-Campbell The numbers don’t lie. There’s...

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1 Sep, 2018

Employees First!

Creating Cultures And Environments That Attract And Retain Top Talent Like the circle of life, the...

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1 Sep, 2018

Wield The Five Keys

Leaving A Positive Leadership Legacy In Your Life By Jeffrey W. Foley Many successful business...

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1 May, 2018

Stop Wasting Time!

A Three-Part Strategy To Effectively Leverage Your Time By Jill J. Johnson, MBA Most people...

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1 May, 2018

Employee Retention

How To Keep Your “A” Players It’s a nightmare scenario for any business: A star employee suddenly...

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1 Apr, 2018

The Four Aces To An A+ Rating

Teaching Employees To Execute Customer Service Magic By Kostya Kimlat A sale, like a great magic...

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