CallPotential Chosen to Power 10 Federal Storage Contact Center

FOR IMMEDIATE RELEASE: Naperville, IL, August 10th, 2023 – CallPotential proudly announces that 10 Federal Storage, a frontrunner in operating advanced self-storage facilities, has chosen its Contact Center software to enhance service efficiency. This strategic decision aligns with 10 Federal’s ongoing commitment to deliver top-tier customer experiences. 

“Since incorporating CallPotential’s software, our customer interactions have become noticeably smoother,” shared Andrew Capranos, President of 10 Federal. “The system’s integration has made us more efficient, reinforcing our dedication to providing superior service.”

CallPotential’s Contact Center enables 10 Federal to streamline their customer service operations, improve response times, and enhance the overall customer experience in their self-storage facilities. The self-serve automated solutions provided by CallPotential significantly reduce incoming and outgoing customer service calls, increasing operational and workforce efficiency, and allowing 10 Federal to focus on their core mission of providing superior self-storage solutions.

“As the premier solution in the industry, we’re proud to partner with 10 Federal, a company that has always been at the forefront of innovation in the self-storage industry,” said Phil Murphy, President of CallPotential. “Our advanced call center technology and automated solutions are the perfect fit for 10 Federal’s sophisticated and industry-leading approach.”

10 Federal is known for its innovative approach to self-storage, using technology to pioneer and perfect the autonomous model. This collaboration underscores CallPotential’s position as an enterprise provider of call center software and further highlights the strategic importance of technology in delivering exceptional customer experiences.

To learn more about CallPotential visit their website at www.CallPotential.com

About CallPotential:

CallPotential is a premier provider of call center technology and automated solutions exclusively for the self-storage industry. Their innovative platform empowers businesses to drive revenue, enhance customer experiences, and optimize operations through intelligent automation and data-driven insights.

About 10 Federal Storage:

10 Federal is a leading high-tech operator of self-storage facilities, specializing in fully automated properties. With a portfolio spanning 14 states and over 75 properties, 10 Federal leverages innovative technology and data-driven insights to deliver exceptional self-storage experiences while providing superior investor returns.

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