StoreEase and Reliant (DBA Midgard) announced an expansion of StoreEase’s Virtual Technology solution after a short pilot period that began in October. The expansion is based on utilizing a hybrid approach with Midgard’s Virtual Managers® positioned to answer phones and proactively greet customers at the property level through StoreEase’s proprietary hardware and software. Virtual Managers are supported by physical managers roaming multiple properties completing daily back-end tasks.
Todd Allen, managing principal for Reliant, stated, “We are excited to expand Virtual Management as a tool to our Midgard Self Storage portfolio.”
Kolin Van Dyne, director of operations for Reliant, stated, “StoreEase’s technology is completely transforming our operational model. We can position our most skilled sales team on demand and expand their presence across multiple sites resulting in us capturing more lease-up potential. Also, an unanticipated effect was the recorded 10 percent revenue growth month-over-month in merchandise sales. The Virtual Management solution allows us to always put our best team members proactively in front of the customer resulting in substantial gains.”
Josh Boyd, CEO of StoreEase, said, “The Reliant team is fantastic, and they are at the forefront of optimizing self-storage operations at scale. The FTE efficiencies gained while not sacrificing revenue and customer experience is the perfect synergy of Reliant operations and StoreEase’s technology.”
The expansion of Midgard facilities has already begun, and Reliant expects to have Virtual Technology installed in most of its portfolio next year.