StoreEase Unveils Virtual Counter 3 and Software Advancements

StoreEase Inc., a pioneer in virtual solutions for the self-storage industry, has announced the launch of its latest innovation, the Virtual Counter 3 (VC3). Powered by advancements in StoreEase’s Virtual Management Operating System (VMOS), VC3 features patent-pending technology that enables scalable virtual operations to drive net operating income (NOI) to self-storage properties of all sizes. 

With a focus on multi-sensor people detection, optimized alert prioritization, and advanced lead and task management capabilities, this system empowers self-storage operators to drive revenue and improve customer service at scale.

Josh Boyd, CEO of StoreEase Inc., remarked on the launch: "StoreEase is at the forefront of Virtual Technology, and we are committed to continually investing in the advancement of our platform. This revolutionary technology and operating model are transforming the self-storage industry."

StoreEase CTO, David Wu adds, “The StoreEase Engineering team is focused on continuing to advance our technology stack for scale. There are tens of thousands of properties that need virtual technology, and our goal is to build solutions that put the customer and operators first.”

Key Features:

Multi-Sensor People Detection:

The advanced multi-sensor detection system utilizes various inputs, including infrared, software algorithms, and motion sensors, to ensure rapid and accurate recognition of individuals within the environment.

This feature provides instant alerts to users when participants join or leave a call, significantly improving engagement during virtual meetings.

Customized 2 Minute Move in Application:

An all-in-one customer interface for facility offices featuring facility maps, lease e-sign capabilities, Text-to-Pay functionality, reservation lookup, and full Sitelink and StorEdge PMS integration. 

Smart Alert Queue Management:

Intelligent software creates a queue of alert priorities for both virtual and telephone calls, streamlining greet times and customer experience.

Incoming alerts are efficiently routed to the appropriate virtual manager based on skill sets, enabling swift response times and ensuring that customer inquiries are handled by the most qualified personnel.

Advanced Lead and Task Management:

The platform includes sophisticated lead and task management tools that facilitate effective tracking and follow-up on customer interactions.                        

Users can easily assign tasks, set deadlines, and manage workflow processes, ensuring accountability and enhancing overall productivity. This capability is crucial for driving revenue and delivering top-notch customer service.

VERA Auto Communications:

VERA, our intelligent communication assistant, automates customer interactions by sending timely payment reminders, lead follow-ups, and customizable SMS messages.

This feature ensures that customers receive crucial information when it matters most, enhancing engagement.

Text-to-Pay Functionality:

The system incorporates a convenient text-to-pay feature that simplifies payment processes for customers based on their account status.

Customers can quickly and securely make payments directly through a text message, providing a frictionless experience that caters to the needs of modern consumers.

User-Centric Design:

An intuitive interface ensures that all users can navigate the system effortlessly, reducing the learning curve and enhancing adoption rates across teams.

About StoreEase Inc:

StoreEase Inc. is a leading provider of virtual solutions tailored for the self-storage industry. With a focus on innovation and customer-centric technology, StoreEase is dedicated to enhancing operational efficiency and customer experience through advanced virtual technologies.