XPS Solutions has announced a technology-enabled service integration with strategic providers to provide live video support services for self-storage. Both technology partners have provided XPS with video gateways that enable live video support services for rentals, remote management, and tenant support services for participating client properties. These two partners provide the technology that integrates with XPS Solutions self-storage teams.
For over 24 years, XPS Solutions has been prioritizing product enhancement and integration to meet the evolving needs of independent self-storage owners and operators. Now, XPS Solutions integrates with both KISS and LiveSwitch, allowing facility owners to leverage live video technology supported by XPS Solutions’ real-time, professional, self-storage-experienced staff members.
KISS (Keep It Simple Storage), known for its remote-management technology solutions, provides services such as two-way smart video, a mobile app, NFC smart locks, and a self-storage auto-attendant.
LiveSwitch, a leader in live video solutions, provides software that enables real-time, face-to-face communication between self-storage facilities and their customers via live video connection or through a text or QR code on the facility’s existing hardware and customer’s phone.
Through these partnerships, self-storage owners can manage their facilities remotely while reducing operating expenses (OPEX). XPS Solutions’ Remote Managers, based in the company's Richardson, Texas office, are "self-storage experts with facility management backgrounds, delivering professional and knowledgeable service," reads a press release.
Other client benefits include a comprehensive range of contact center services, including:
This integration enables XPS agents to efficiently manage tenant details, inventory, pricing, and promotions for a more streamlined and effective rental process.
“Our mission at XPS is “Xperience Matters,” said John Traver, CEO at XPS Solutions. "At the property level, some tenants prefer a live face and voice. Hiring and staffing isn’t the easiest task for many properties, so this is our answer to that problem. Live video allows for this exchange, providing a virtual on-site experience through deploying this technology via our self-storage experienced teams. Our task is to help properties bring down the cost of support while improving the overall tenant experience."
Continued Traver, "By partnering with KISS and LiveSwitch, we can combine live video engagement with our robust remote management services, giving facility owners the tools they need to enhance operations, improve customer experience, and ultimately increase occupancy.”
XPS Solutions invites all attendees of the SSA 2024 Fall Conference & Tradeshow to visit Booth 360 to see a live demo and learn more about this new offering. For additional insights into XPS Solutions, please contact Andrew Stavros at (972) 865-4256 or astavros@xpsusa.com. For additional insights into KISS, please contact Michael Starkman, COO at (412) 639-5752 or michael@keepitsimplestorage.com
For additional insights into LiveSwitch, please visit https://www.liveswitch.com/get-in-touch or contact sales@liveswitch.com.
Established in 2000 as the self-storage industry’s original dedicated call center, XPS Solutions has continuously provided cutting-edge remote management solutions for self-storage property operators. Over the years, XPS has evolved to offer a full suite of services, including inbound call handling, live video staffing, Remote Management coverage, live tenant support, rental services, and more. Today, XPS Solutions handles thousands of tenant support calls, processes millions in payments, and rents thousands of units per month for thousands of facilities across North America.